Identification of multi-sectoral service needs in health and social services
By identifying individuals with multi-sectoral service needs, it is possible to offer support and integrated services.
The Finnish Institute for Health and Welfare investigated approaches and tools for the identification of individuals with increased or multi-sectoral needs for health and social services, and high service-use costs. The investigation included an evaluation of how successfully such needs are identified in Finland, and how the process should be developed.
Approximately 80 percent of the costs of health and social care service use are attributed to 10 percent of clients. Due to the complexity of the service system, problems in information flow and the lack of established models, increased or multi-sectoral service needs and usage are currently not identified well enough. The use of services is not necessarily coordinated or managed by anyone.
If proactive identification of individuals with increased or multi-sectoral service needs could be made more efficient, it would enable better planning and delivery of preventative and joined-up services and care practices.
For the purposes of this report, clients with increased service needs are those who frequently access services, but not necessarily multi-sectoral services. Individuals with multi-sectoral service needs are those who use services from more than one sector or service group; for example, a combination of primary health care services and community-based social services.